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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renya Goode

October 1, 2026

5  out of  5
rating by Renya Goode
"amazing service super quick easy and easy to understand for new drivers like myself."
We responded:
"Renya, thank you for the kind words and we look forward to being of service to you for years to come!"
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Derek Black

September 27, 2026

5  out of  5
rating by Derek Black
"Great insurance company and they go way outta there way to make sure your good and safe and Mr Darius was wonderful on getting me coverage I needed for my car and home. Thank you so much for your service and help.."
We responded:
"Derek, thank you for the kind words and we look forward to being of service to you for years to come!"
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barb mclaughlin

September 26, 2026

5  out of  5
rating by barb mclaughlin
"Daryus was wonderful when we stopped in today to get my uncles car insurance. Super helpful and answered all of our questions and got him a great price on his insurance. Highly recommend."
We responded:
"Barb, thank you for the kind words and we look forward to being of service to you for years to come!"
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Davalyn Cunningham

September 25, 2026

5  out of  5
rating by Davalyn Cunningham
"I had been a client with a competitor company for over 20 years when I received a referral to contact Jay Rouse at State Farm to get a quote for my home and car insurance policies. After an informative (and highly humorous) conversation, I was able to get 3 quotes for policies that provided even more coverage for my new home and cars to review against my then current ones. My former company eventually said they would work to match the rates but I ultimately decided to go with State Farm due to the increased coverages at a better rate.

Fast forward, I have nothing but praises and positive feedback for the quality of service, product choice, and responsiveness that has remained consistent since my first connection with Jay Rouse and the State Farm Team. I am grateful for the patience and attentiveness that resulted in huge savings and ease of access people, products and services that help me to protect my loved ones and valuables. THANK YOU, JAY!"
We responded:
"Davalyn, thank you for the kind words and we look forward to being of service to you for years to come!"
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Patricia Buono

September 23, 2026

5  out of  5
rating by Patricia Buono
"Jay Rouse @ State Farm Brandywine, MD was extremely helpful in making positive recommendations for my policies . He really goes the extra mile and is extremely knowledgeable and responsive to your needs.
In addition , he completes tasks and responds in a very timely manner. Excellent service."
We responded:
"Mrs. Buono, thank you for the kind words and we look forward in being of service to you and your family for years to come!"
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Eric

September 12, 2026

5  out of  5
rating by Eric
"Jay provided excellent customer service throughout the entire process. He was responsive, respectful, and very thorough when explaining the rental insurance details. Whenever I had questions, he was quick to respond and made sure I had the information I needed. I truly appreciated his professionalism and great customer service."
We responded:
"Eric, we appreciate the kind words and look forward in being of service to you for years to come!"
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Fayaaz Hafiz

September 11, 2026

5  out of  5
rating by Fayaaz Hafiz
"Very fast and friendly service I was able to get my insurance done in minutes"
We responded:
"Fayaaz, we appreciate the kind words! And we look forward to being of service to you and your family for years to come!"
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Google User

September 10, 2026

5  out of  5
rating by Google User
"5 stars for Jay Rouse and his team! He was incredibly responsive and efficient when I needed quotes, then urgent document updates and policy adjustments for our lender. Seamless, professional service, I highly recommend!"
We responded:
"Professor, we appreciate the kind words! And we look forward to being of service to you and your family for years to come!"
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Cindy

September 9, 2026

5  out of  5
rating by Cindy
"I had an excellent experience with State Farm today, and I especially want to recognize Jay for his outstanding customer service. Jay was professional, friendly, patient, and took the time to make sure all of my questions were answered. He made the entire experience easy and stress-free, and I truly appreciated the way he treated me with care and respect.

Thank you, Jay, for going above and beyond! Your excellent service is greatly appreciated. I would definitely recommend Jay and State Farm to others!"
We responded:
"Cindy, we appreciate the kind words! And we look forward to being of service to you and your family for years to come!"
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Theresa Penny

August 26, 2026

5  out of  5
rating by Theresa Penny
"My initial appointment with Jay was very informative, he shared alot of "facts" that I didn't have clarification on regarding my current policies with State Farm. I felt as if I had known him all my life., very personable, professional, and polite. Since my visit I have recommended other relatives to his firm."
We responded:
"Ms. Penny, thank you for the kind words! We look forward to being of service to you and your family for years to come!"
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Anna Mae Hinkle

August 25, 2026

5  out of  5
rating by Anna Mae Hinkle
"Had a great experience obtaining auto insurance! The process was efficient, and the agents did a great job of explaining the pricing. Very happy with my experience!"
We responded:
"Anna, thank you for your kind words! We look forward to being of service to you and your family for years to come!"
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Sherri Bowser

August 25, 2026

5  out of  5
rating by Sherri Bowser
"Great communication with his clients. Explains things in a way I can understand and gets us the best deals. Highly recommend."
We responded:
"Sherri, thank you for the kind words! We look forward to being of service to you and your family for years to come!"
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1 J

August 18, 2026

5  out of  5
rating by 1 J
"Never any issues working with Jay."
We responded:
"1 J, we appreciate the kind words and are looking forward to being of service to you and your family for years to come!"
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Katie Moore

August 18, 2026

5  out of  5
rating by Katie Moore
"Jay and his staff have provided excellent service and support to us. They are friendly, knowledgeable, and are quick to resolve and issues that may arise! Thank you for providing excellent service!"
We responded:
"Katie, we appreciate the kind words and are looking forward to being of service to you and your family for years to come!"
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Robert Estep

August 17, 2026

5  out of  5
rating by Robert Estep
"They were great! Any questions we had they responded right back to us!!"
We responded:
"Mr. Estep, we appreciate the kind words and are looking forward to being of service to you and your family for years to come!"
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Jewell Buckmon

August 12, 2026

5  out of  5
rating by Jewell Buckmon
"I cannot express the excellent service I received from Agent Jay Rouse. He personally answered the phone, listened to my questions and gave me the answers I needed to move forward. Very customer oriented and friendly."
We responded:
"Ms. Buckmon, it was great speaking with you and thank you for the kind words. We look forward to putting in the work to earn your business over and over again!"
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Maureen Hickey

August 12, 2026

5  out of  5
rating by Maureen Hickey
"The first place we went when looking for new insurance as new residents of MD was Jay Rouse. We explored other agents but came back to Jay Rouse. From our first encounter, we were met with professionalism, knowledge, and given the patience to understand our options.
When we needed a copy of our policy, it was not just sent by email but it was hand delivered. Who does that???? We’re glad that we’ve found someone who goes above and beyond! We highly recommend Jay Rouse of State Farm."
We responded:
"Mrs. Hickey, we appreciate the kind words, and hope that we have offered you a fitting welcome to Maryland. We also are looking forward to being of service to you and your family for years to come!"
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Brett Evans

August 11, 2026

5  out of  5
rating by Brett Evans
"I have had the experience of working with Jay on business lines policies. Jay has a great working knowledge of commercial autos and business lines products. I would recommend Jay for all of your business lines insurance needs as a business owner."
We responded:
"Brett, thanks for the kind words and it's been great working with you as well. We hope to continue to do so for years to come!"
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Angel H

August 10, 2026

5  out of  5
rating by Angel H
"Great experience! He helped us get business insurance for our company and made the entire process quick and easy. He was very responsive, professional, and made sure we had everything we needed. The service was fast and efficient, which we really appreciated. I would definitely recommend him to any business owner looking for reliable insurance assistance!"
We responded:
"Angel, thank you for the kind words! We look forward to not only servicing your business for years to come but watching it grow as well!"
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Kenniese Renier

August 6, 2026

5  out of  5
rating by Kenniese Renier
"I had a great experience purchasing my insurance policy. The process was straightforward, the coverage options were explained clearly, and I found a policy that fit my needs and budget. The customer service was professional, responsive, and answered all my questions. I would definitely recommend Jay to anyone looking for reliable insurance coverage."
We responded:
"Kenniese, we appreciate the kind words and look forward to being of service to you and your family for years to come!"
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Nina Maria Salon LLC

August 3, 2026

5  out of  5
rating by Nina Maria Salon LLC
"I had an Awesome experience.Thank You so much for all that you do. I called in and I was handled with care. Very professional and made sure all my questions answered with ease in a timely manner. Great Service I would highly recommend🤗"
We responded:
"Nina, we appreciate the kind words and look forward in being of service to you and your family for years to come!"
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Toya Frost

July 30, 2026

5  out of  5
rating by Toya Frost
"The Best To Ever Do It❤️ Jay is Awesome👌🏽 Always providing SUPERB customer service🙌🏽 THIS STATE FARM BRANCH ROCKS🎉💯"
We responded:
"Toya, thank you for the kind words, and we look forward to being of service to you and your family for years to come!"
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LaKia Williams

July 23, 2026

5  out of  5
rating by LaKia Williams
"Jay Rouse is a great agent and very knowledgeable. He understands the coverages needed and offers other options that can enhance my policy."
We responded:
"LaKia, we appreciate the kind words and look forward in taking care of you and your family for years to come!"
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Candy Saunders

July 18, 2026

5  out of  5
rating by Candy Saunders
"I am happy with my Agent Jay Rouse. He is very respectful and helpful to me when ever I have to call him. Jay is very knowledgeable and takes his job very seriously. One thing that I like about my Agent is that he makes sure that I understand my policies and any claim that I file. I am happy to have Jay Rouse on my team."
We responded:
"Ms. Saunders, we appreciate you leaving us a review and look forward to taking care of you for years to come!"
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Leda Ward

July 10, 2026

5  out of  5
rating by Leda Ward
"Very helpful. Always able to answer all my questions."
We responded:
"Leda, we appreciate your kind words and for the opportunity to be of service to you and your family!"